Vol. 5 No. 2 (2023)

Open Access

Editorial

Article ID: 3462

Editorial for Human Resources Management and Services (Volume 5, Issue 2)

by A. S. A. Ferdous Alam

Human Resources Management and Services, Vol.5, No.2, 2023; 90 Views, 49 PDF Downloads

This issue provides valuable insights and current research topics related to human resource management, with a particular focus on training personnel and their personalities, attitudes toward work, emotions, and mental health.

Open Access

Article

Article ID: 3356

Organizational cognitive neuroscience: A step ahead in understanding counterproductive workplace behavior

by Marium Arslan Zuberi, Amir Mahmood, Nasir Mahmood Qureshi

Human Resources Management and Services, Vol.5, No.2, 2023; 341 Views, 143 PDF Downloads

This paper discusses the dawn of cognitive neuroscience in management and organizational research. The study does that in two tiers: first, it reviews the interdisciplinary field of organizational cognitive neuroscience, and second, it analyzes the role organizational cognitive neuroscience (OCN) could play in reducing counterproductive workplace behaviors (CWB). Theoretically, the literature has established the benefits of a neuro-scientific approach to understanding various organizational behaviors, but no research has been done on using organizational neuroscience techniques to study counterproductive work behaviors. This paper, however, has taken the first step towards this research avenue. The study will shed light on this interdisciplinary field of organizational cognitive neuroscience (OCN) and the benefits that organizations can reap from it with respect to understanding employee behavior. A research agenda for future studies is provided to scholars who are interested in advancing the investigation of cognition in counterproductive work behaviors, also by using neuroscience techniques. The study concludes by providing evidence drawn from the literature in favor of adopting an OCN approach in organizations.

Open Access

Article

Article ID: 3349

The impact of environmental transformational leadership on organizational citizenship behavior (case study: Municipality of 22nd district of Tehran)

by Mojtaba Karimi, Mohammad Hosein Tabesh, Mohamamd Taghipour

Human Resources Management and Services, Vol.5, No.2, 2023; 189 Views, 65 PDF Downloads

The main purpose of this study is to investigate the effect of environmental transformational leadership on organizational citizenship behavior through the mediating role of perceived meaningful work in Tehran District 22 Municipality. The study population in this study is the employees of the municipal district of District 22 of Tehran. The number is about 400 people, and the sample size was obtained according to Cochran’s 196 formula. The research method in the present study is applied in terms of purpose and descriptive in terms of implementation method. The Kolmogorov-Smirnov test was used to test the normality of the data, which proved with 95% confidence that the variables had an abnormal distribution. Therefore, due to the abnormality of the data distribution, Pls software was used to analyze the data. The results showed that environmental transformational leadership has an effect on organizational citizenship behaviors.

Open Access

Article

Article ID: 3367

The mental and physical wellbeing flow within the People Value Stream

by Peter Hines, Chris Butterworth, Caroline Greenlee, Cheryl Jekiel

Human Resources Management and Services, Vol.5, No.2, 2023; 225 Views, 73 PDF Downloads

The aim of this paper is to consider the mental and physical wellbeing of employees through a lean-inspired People Value Stream lens. Poor well-being is a major cause of reduced productivity for organisations and a drain on healthcare services. We develop a conceptual approach as to how the interrelated spheres of mental and physical health might be dramatically improved through the lean, proactive intervention of employees. This requires the creation of a self-reliant wellness approach by focusing on an individual's meaning and goals and their consequent overall wellness and motivation. This involves assessing their mental and physical ‘flow’ during their career and how individuals can take control of their own wellbeing with the support of their team and wider organisation. Attention to this flow will help employees achieve what they want more quickly and effectively, with consequent benefits to their team and the organisation. We show how this can be achieved from a conceptual point of view and with a practical example. This is the first flow to be considered in detail within the People Value Stream approach. This provides a framework to completely rethink mental and physical wellbeing from the viewpoint of the individual rather than the organisation.

Open Access

Article

Article ID: 3366

Five innovation energy mechanisms need strategic and operational HRM involvement—An abductive case study at Saxion University of Applied Sciences in the Netherlands

by Henk Jan van Essen, Jan de Leede

Human Resources Management and Services, Vol.5, No.2, 2023; 254 Views, 78 PDF Downloads

This paper provides insight into innovation energy, its five working mechanisms, and innovative work behaviour (IWB). Although human energy is often mentioned as an important factor in theories about motivation, it is still an unexplored theme in literature. The management of organisations often focuses on the innovation content and neglects the process aspects. Strategic and operational HRM involvement is needed to realising the essential conditions for the innovation energy of innovative employees. An abductive case study on innovation energy took place in five educational departments of one academy at Saxion University of Applied Sciences in the Netherlands. We interviewed 21 innovating lecturers and their five team leaders individually and organised five focus groups with a total of 17 team members. Innovation energy converts individual innovation properties (creativity, psychological empowerment, and optimism) into IWB. Organisations must pay attention to these properties and four other working mechanisms (autonomy, teamwork, leadership, and external contacts) that influence this conversion process. HRM professionals should be involved with innovation processes to realise the right conditions for innovation energy, together with line management. The construct of innovation energy with five working mechanisms gives more insight into the IWB process from the perspective of the engaged employee with IWB. This research contributes to the body of knowledge on IWB, (human) innovation energy, and engagement in relation to HRM.

Open Access

Article

Article ID: 3372

Practical training model for students in tourism and hospitality: Description of the elements of the practical training system at the university

by Evgenia Gennadievna Radygina

Human Resources Management and Services, Vol.5, No.2, 2023; 636 Views, 252 PDF Downloads

The article discusses the actual problems of practical training in the tourism and hospitality industries in Russia and identifies the main problems of training specialists at Russian specialized universities. The main focus is on building partnerships between universities and employer organizations in order to train highly qualified specialists. Purpose: The research is aimed at creating an effective model of practical training based on the interaction of the university with employer organizations within the framework of the training of specialists in the tourism and hospitality industries. Design/Methodology/Approach: The work is based on scientific publications devoted to evaluating the effectiveness of the existing system of personnel training for the tourism and hospitality industries, studying its features, building models of vocational education, and using practice-oriented programs in the training of specialists. To study the problems of practical training of personnel for tourism and hospitality, systematic and structural approaches were used as a methodological basis, as well as methods of analysis and synthesis, the study of models of cooperation between universities and employers, and methods of monitoring and evaluating the quality of training specialists. To obtain empirical data, an analysis of the needs of the labor market for specialists in the hospitality industry was carried out, as was the study of models of cooperation between universities and employers. Results: In the course of the work, the author has formed a model of practical training for specialists in the tourism and hospitality industries, including the purpose and objectives, process requirements, organization conditions, and requirements for the results of the process. The innovative nature of the proposals lies in the development of new models of practical training based on gamification technology. The direction of further research may include the development of a methodology for the organization of the university’s interaction with employer organizations in the framework of practical training. Conclusion: The results of the study can be used by professional educational organizations to organize the process of practical training of students, which will effectively solve the problem of training personnel for tourism and hospitality. The social consequences of organizing the process of practical training for students will include increasing the competitiveness of graduates in the labor market, improving the quality of tourist and hotel services, introducing innovations into the tourism and hospitality industries, and developing startups.

Open Access

Article

Article ID: 3371

Organization resilience and organizational commitment: The roles of emotion appraisal and psychological safety

by Helena Lee

Human Resources Management and Services, Vol.5, No.2, 2023; 450 Views, 209 PDF Downloads

Purpose: The study examines the mediating effect of self-emotion appraisal and other-emotion appraisal on psychological safety, individual resilience, and organizational commitment at the workplace. Design/methodology/approach: This study generated 140 survey responses from workers in diverse occupations and industries during the COVID-19 pandemic. A mixed-methods data analysis was conducted. Hierarchical regression analysis was employed to test the hypotheses, and process macroanalysis was used to generate the mediation analysis. Qualitative data analysis through thematic coding was adopted to interpret the respondents’ written opinions and narratives. Findings: The results revealed that self-emotion appraisal strongly correlates to resilience, but evaluation of self-emotion has no effect on organizational commitment. Other-emotion appraisal and psychological safety are not significant predictors of resilience at the workplace. Rather, psychological safety is a significant predictor of organizational commitment. The qualitative analysis generated from the respondents’ narratives provides deeper insight into the quantitative results. Additional data that emerged from the qualitative interpretation revealed other factors that are related to emotional appraisal, psychological safety, resilience, and organizational commitment. Practical implications: The findings shed light on the need to understand an individual’s emotional appraisal when instilling workplace resilience. Further, promoting psychological safety, such as by involving employees in the change process, managing fairness perception, and eliciting trust, enhances organizational commitment in the workplace. Integrating open communication, management intervention, and coaching programmes should form part of the employee engagement and development functions to help build organizational resilience and commitment. Originality/value: This research is an original contribution conducted during the global health crisis that led to abrupt changes in the workers’ lives and the workplaces in Singapore. Research implications: This present study demonstrated constructive findings on emotion regulations and perceived psychological safety associated with resilience and commitment amid the disruptive changes in work practices at the workplace. Further, the outcome of the study shows the mediating effect of self-emotional appraisal on psychological safety and resilience. The result draws parallels with past literature that showed that individuals who appraised their emotions tended to recalibrate and recognize their subjective behaviour and take actions to modify it. Social implications: Emotion regulation connotes employees’ emotion coping strategies, and research showed that emotion reappraisal produces a positive effect on workplace relationship quality. 

Open Access

Article

Article ID: 3379

Burnout, workaholism and their consequences

by Anja Bandelj

Human Resources Management and Services, Vol.5, No.2, 2023; 320 Views, 171 PDF Downloads

Burnout and workaholism, known to decrease efficiency and lead to depersonalisation, have negative effects on both employees and organisations. The survey aimed to analyse the correlation between burnout and workaholism among selected employees in the public and private sectors in Slovenia. The goal was to compare the results obtained in the administrative units and at the two selected banks. Various methodological approaches were employed, including statistical tests such as multivariate analysis, the Kolmogorov-Smirnov and Shapiro-Wilk tests, Spearman’s rank-order correlation coefficient, and the Mann-Whitney U test. Survey results indicate statistically significant differences between employees in administrative units and those in two banks. Workaholism is higher among employees in administrative units than at banks. Positive correlations were found between workaholism and the two dimensions of burnout, both among employees in administrative units and in the selected banks.

Open Access

Article

Article ID: 3373

Determining quality of hire, the holy grail of recruitment: A structuration perspective

by Debolina Dutta, Chaitali Vedak

Human Resources Management and Services, Vol.5, No.2, 2023; 800 Views, 298 PDF Downloads

Purpose : This research paper aims to justify the need for the Quality of Hire (QOH) construct as a value-adding focus for strategic human resource management (SHRM). The traditional focus on efficiency and cost-oriented recruitment metrics overlooks the importance of QOH in providing a competitive advantage and delivering long-term value. The study expands the economic theory of human resource development and develops a profit-building concept relevant to SHRM by exploring the practices that enable QOH in organizations. Design : The study utilizes a case-study method to examine a target firm’s mechanisms to build QOH in its recruitment process. It applies a structuration theory lens to analyze the behavior of various actors, their agencies, and the continuous interplay between structure and action in enabling QOH. Findings : The findings suggest that assessing and building measures for getting QOH is a complex task for organizations due to the inherent reliance on lag measures such as performance and tenure. The study highlights that QOH can be enabled through changes in the firm’s recruitment practices. Originality : This paper contributes to recruitment research in two significant ways. First, it expands on the under-researched construct of QOH, providing clarity on its definition and importance. Second, it identifies lead practices that organizations can incorporate into their recruitment and selection processes to enable QOH. By using a structuration theory lens, the study explores how actors in the recruitment process adapt and align with new structural rules to enable QOH. Research implications : The research builds on the structuration theory in recruitment and selection and exhorts practitioners in organizations to move beyond efficiency-oriented recruitment practices and focus on practices that contribute to QOH. By considering post-hire outcomes, such as job performance and long-term retention, organizations can improve their talent acquisition and retention strategies, creating long-term value for the organizations.

Open Access

Article

Article ID: 3360

Navigating the intersection of sustainability and intelligent automation: Opportunities and challenges for entrepreneurs

by Narcisa Roxana Moşteanu

Human Resources Management and Services, Vol.5, No.2, 2024; 251 Views, 118 PDF Downloads

The business world is currently undergoing a significant shift towards sustainability and intelligent automation, which presents both promising prospects and formidable hurdles for business owners. The increasing demand for sustainable goods and services, driven by pressing social and environmental issues, opens doors for entrepreneurs to establish companies that address these concerns. Moreover, automation and technological advancements have revolutionized the operational landscape of firms, providing entrepreneurs with novel opportunities to enhance efficiency and foster creativity. However, thriving in this dynamic environment necessitates a fresh skill set and innovative approaches. Entrepreneurs must actively acquire the requisite technological expertise to leverage the potential of intelligent automation while navigating the intricate legislative and social frameworks surrounding sustainability. Furthermore, they must demonstrate agility and adaptability, adept at pivoting strategies and offerings to align with the evolving business panorama. This study’s exploration of the intersection of automation and entrepreneurship resonates deeply with the principles of sustainability. By dissecting the challenges and strategies entrepreneurs use to embrace automation, the research contributes valuable insights to the ongoing discourse on feasible business practices within the context of burgeoning sustainability. The findings will assist policymakers by providing useful information to cultivate an environment conducive to sustainable, technology-based entrepreneurship.

Open Access

Article

Article ID: 3393

Character of youths: An Indian way to respond to VUCA challenges in business

by Ashok Kumar, Manoj Joshi, Anachamkandy Dhiraj

Human Resources Management and Services, Vol.5, No.2, 2023; 204 Views, 38 PDF Downloads

Ostensibly, theories from the eastern and western worlds have emphasized different aspects of character, while in India, greater importance is attached to character building. We must understand that character building establishes surroundings for the human being with distinct values and virtues persisting inside him. This study attempts to explain the importance of the character merits of young managers in mitigating volatile, uncertain, complex, and ambiguous (VUCA) challenges encountered in a business journey. This scholarly effort, with a framework of being reflective and expressive, attempts to capture empirical and qualitative data, hence presenting a model and explaining the connection between the character of young managers and VUCA. The authors initially mine on what character implies and how it could be plausibly examined. Character, as a manifestation, is qualitatively distinguished as a sum of one’s bent of mind, embracing the brighter part of good qualities and consolidating a frame to capture the countenance of a genuine personality. We must understand that for organisation’s growth and sustainability, it is vital for the human resources department to maintain a training methodology that is systematic and focused on character building.