Human resource practices and performance in information technology projects
Abstract
This quantitative survey was non-experimental and had two goals. An evaluation of predictor variables of empowerment, motivation, teamwork, interpersonal skills, and training and development in project environments was one goal to help explain the industry’s high project failure rate. Second, this research tested Bandura’s social learning theory and tested the hypothesis that empowerment and motivation boost performance. Using a survey-based questionnaire, the data was collected from 212 employees working in different IT companies in Pakistan. The results revealed that empowerment, motivation, teamwork, and training and development have a significant impact on project performance. Using the results, this study proposes theoretical implications for the researchers and managerial implications for the organizations.
References
Ali, I., Musawir, A. U., & Ali, M. (2018). Impact of knowledge sharing and absorptive capacity on project performance: the moderating role of social processes. Journal of Knowledge Management, 22(2), 453–477. https://doi.org/10.1108/jkm-10-2016-0449
Aslam, A., & Bilal, A. (2021). Impact of project management certification on project performance. Journal of Project Management, 6(3), 133–142. https://doi.org/10.5267/j.jpm.2021.3.001
Assaad, R., El-Adaway, I. H., & Abotaleb, I. S. (2020). Predicting Project Performance in the Construction Industry. Journal of Construction Engineering and Management, 146(5). https://doi.org/10.1061/(asce)co.1943-7862.0001797
Bandura, A. (1985). Model of Causality in Social Learning Theory. Cognition and Psychotherapy, 81–99. https://doi.org/10.1007/978-1-4684-7562-3_3
Bandura, A., & Hall, P. (2018). Albert bandura and social learning theory. Learning Theories for Early Years Practice, 63.
Bhatti, S. H., Zakariya, R., Vrontis, D., et al. (2020). High-performance work systems, innovation and knowledge sharing. Employee Relations: The International Journal, 43(2), 438–458. https://doi.org/10.1108/er-10-2019-0403
Biron, M., Bamberger, P. A., & Noyman, T. (2011). Work-related risk factors and employee substance use: Insights from a sample of Israeli blue-collar workers. Journal of Occupational Health Psychology, 16(2), 247–263. https://doi.org/10.1037/a0022708
Borrego, M., Douglas, E. P., & Amelink, C. T. (2009). Quantitative, Qualitative, and Mixed Research Methods in Engineering Education. Journal of Engineering Education, 98(1), 53–66. Portico. https://doi.org/10.1002/j.2168-9830.2009.tb01005.x
Chua, C. E. H., Lim, W.-K., Soh, C., & Sia, S. K. (2012). Client strategies in vendor transition: A threat balancing perspective. The Journal of Strategic Information Systems, 21(1), 72–83. https://doi.org/10.1016/j.jsis.2011.12.001
Chung, R. M., Adeleke, A. Q., & Ajibike, W. A. (2020). Client Delay Factors Affecting Building Project Performance Among Kuantan Malaysian Construction Industry: Through Partial Least Square Structural Equation Modeling. Journal of Business Management and Economic Research, 4(1), 38–55. https://doi.org/10.29226/tr1001.2020.182
Conger, J. A., & Kanungo, R. N. (1988). The Empowerment Process: Integrating Theory and Practice. The Academy of Management Review, 13(3), 471. https://doi.org/10.2307/258093
Creswell, J. W. (2003). A framework for design. Research design: Qualitative, quantitative, and mixed methods approaches. 9-11.
Dasí, À., Pedersen, T., Barakat, L. L., & Alves, T. R. (2020). Teams and Project Performance: An Ability, Motivation, and Opportunity Approach. Project Management Journal, 52(1), 75–89. https://doi.org/10.1177/8756972820953958
Devi, K. S., Marthandan, G., & Rathimala, K. (2018). Role of communication in IT project success. Issues and Trends in Interdisciplinary Behavior and Social Science, 329–336. https://doi.org/10.1201/9781315148700-49
Di Maddaloni, F., & Davis, K. (2017). The influence of local community stakeholders in megaprojects: Rethinking their inclusiveness to improve project performance. International Journal of Project Management, 35(8), 1537–1556. https://doi.org/10.1016/j.ijproman.2017.08.011
Elahi, M., Ahmad, M. S., & Aamir, M. F. (2020). Human resource management practices and project success in hydel projects of Pakistan: moderation of Islamic work ethics and country of origin. Middle East J. of Management, 7(5), 425. https://doi.org/10.1504/mejm.2020.109680
Freeman, R. B., & Medoff, J. L. (1984). What Do Unions Do?By Richard B. Freeman and James L. Medoff. (1985). ILR Review, 38(2), 244–263. https://doi.org/10.1177/001979398503800207
Frels, R. K., & Onwuegbuzie, A. J. (2013). Administering Quantitative Instruments With Qualitative Interviews: A Mixed Research Approach. Journal of Counseling & Development, 91(2), 184–194. Portico. https://doi.org/10.1002/j.1556-6676.2013.00085.x
Fu, F. Q., Richards, K. A., & Jones, E. (2009). The Motivation Hub: Effects of Goal Setting and Self-Efficacy on Effort and New Product Sales. Journal of Personal Selling & Sales Management, 29(3), 277–292. https://doi.org/10.2753/pss0885-3134290305
Garengo, P., Sardi, A., & Nudurupati, S. S. (2021). Human resource management (HRM) in the performance measurement and management (PMM) domain: a bibliometric review. International Journal of Productivity and Performance Management, 71(7), 3056–3077. https://doi.org/10.1108/ijppm-04-2020-0177
Haq, S. U., Gu, D., Liang, C., & Abdullah, I. (2019). Project governance mechanisms and the performance of software development projects: Moderating role of requirements risk. International Journal of Project Management, 37(4), 533–548. https://doi.org/10.1016/j.ijproman.2019.02.008
Hwang, B. G., Ngo, J., & Her, P. W. Y. (2020). Integrated Digital Delivery: Implementation status and project performance in the Singapore construction industry. Journal of Cleaner Production, 262, 121396. https://doi.org/10.1016/j.jclepro.2020.121396
Jaca, C., Viles, E., Tanco, M., et al. (2013). Teamwork effectiveness factors in healthcare and manufacturing industries. Team Performance Management: An International Journal, 19(3/4), 222–236. https://doi.org/10.1108/tpm-06-2012-0017
Jong, C. Y., Sim, A. K. S., & Lew, T. Y. (2019). The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry. Cogent Business & Management, 6(1). https://doi.org/10.1080/23311975.2019.1568655
Kerzner, H. (2019). Using the Project Management Maturity Model, Third Edition. John Wiley & Sons, Inc. https://doi.org/10.1002/9781119559078
Kim, K. H., Park, G. W., & Hwang, S. J. (2016). A Study on the Effect of PMO Capability and Organization Justice on IT Project Performance. The Journal of Society for E-Business Studies, 21(3), 129–151. https://doi.org/10.7838/jsebs.2016.21.3.129
Kuen, C. W., & Zailani, S. (2012). Critical factors in successful new product development: An empirical study of Malaysian manufacturing companies. International Journal of management, 29(2), 429.
Lee, H., Park, S., & Kim, S. C. (2021). Analyzing the Influential Relationship between PMO and Project Performance in Construction Industry: Focusing on Moderation Effect of PM Leadership. Journal of Society of Korea Industrial and Systems Engineering, 44(3), 133–145. https://doi.org/10.11627/jkise.2021.44.3.133
Li, Y., Xu, L., Sun, T., & Ding, R. (2019). The impact of project environmental practices on environmental and organizational performance in the construction industry. International Journal of Managing Projects in Business, 13(2), 367–387. https://doi.org/10.1108/ijmpb-07-2018-0137
Lin, L., Hong, L., & Huanhuan, S. (2022). Research on the Impact of Different Risks on the Collaborative Innovation Project Performance——Based on the Moderating Effect of Knowledge Management. Management Review, 34(5), 69.
Locke, E. A., & Latham, G. P. (2009). Has Goal Setting Gone Wild, or Have Its Attackers Abandoned Good Scholarship? Academy of Management Perspectives, 23(1), 17–23. https://doi.org/10.5465/amp.2009.37008000
Malik, A., Froese, F. J., & Sharma, P. (2020). Role of HRM in knowledge integration: Towards a conceptual framework. Journal of Business Research, 109, 524–535. https://doi.org/10.1016/j.jbusres.2019.01.029
Mani, S., Ashnai, B., & Wang, J. J. (2022). Alliance portfolios and joint R&D project performance. Industrial Marketing Management, 107, 238–252. https://doi.org/10.1016/j.indmarman.2022.10.005
Mellado, F., & Lou, E. C. W. (2020). Building information modelling, lean and sustainability: An integration framework to promote performance improvements in the construction industry. Sustainable Cities and Society, 61, 102355. https://doi.org/10.1016/j.scs.2020.102355
Morcov, S., Pintelon, L., & Kusters, R. (2021). Definitions, characteristics and measures of IT project complexity - a systematic literature review. International Journal of Information Systems and Project Management, 8(2), 5–21. https://doi.org/10.12821/ijispm080201
Muhammad, U., Nazir, T., Muhammad, N., et al. (2021). Impact of agile management on project performance: Evidence from I.T sector of Pakistan. PLOS ONE, 16(4), e0249311. https://doi.org/10.1371/journal.pone.0249311
Munir, M. O., Furqan, R., Shahzad, S., & Basit, A. (2017). Examining the role of leadership of portfolio managers in project performance. Journal of Strategy and Performance Management, 5(2), 65.
Ordóñez, L. D., Schweitzer, M. E., Galinsky, A. D., & Bazerman, M. H. (2009). On Good Scholarship, Goal Setting, and Scholars Gone Wild. Academy of Management Perspectives, 23(3), 82–87. https://doi.org/10.5465/amp.2009.43479265
Otoo, F. N. K. (2019). Human resource management (HRM) practices and organizational performance. Employee Relations: The International Journal, 41(5), 949–970. https://doi.org/10.1108/er-02-2018-0053
Park, S., & Huh, J.-H. (2018). Effect of Cooperation on Manufacturing IT Project Development and Test Bed for Successful Industry 4.0 Project: Safety Management for Security. Processes, 6(7), 88. https://doi.org/10.3390/pr6070088
Poovitha, R., Ambika, D., & Lavanya, B. (2018). A review on performance management and appraisal in construction industry towards project performance. International Research Journal of Engineering and Technology (IRJET), 5(1), 1012-1015.
Radosevich, D. J., Levine, M. S., Sumner, K. E., et al. (2009). The role of expectancy theory in goal striving processes. Journal of the Academy of Business & Economics, 9(4), 186-192.
Ren, X. (2023). The study on the impact of team learning on project performance in a shared leadership environment. Journal of Modern Learning Development, 8(5), 152-159.
Sardi, A., Sorano, E., Garengo, P., & Ferraris, A. (2020). The role of HRM in the innovation of performance measurement and management systems: a multiple case study in SMEs. Employee Relations: The International Journal, 43(2), 589–606. https://doi.org/10.1108/er-03-2020-0101
Shepherd, D. A., & Cardon, M. S. (2009). Negative Emotional Reactions to Project Failure and the Self‐Compassion to Learn from the Experience. Journal of Management Studies, 46(6), 923–949. Portico. https://doi.org/10.1111/j.1467-6486.2009.00821.x
Shin, K. S., Oh, M. J., Kim, W. K., & Park, S. H. (2018). The Effects of R&D Process Maturity on Product Development Performance: Focused on Mediating Effect of R&D Project Performance. KIPS Transactions on Computer and Communication Systems, 7(7), 165-174.
Singla, H. K., Shrivas, A., & Sharma, A. (2020). Identification of knowledge assets in construction projects and their impact on project performance. Journal of Intellectual Capital, 23(3), 558–587. https://doi.org/10.1108/jic-04-2020-0135
Thi, C. H., & Swierczek, F. W. (2010). Critical success factors in project management: implication from Vietnam. Asia Pacific Business Review, 16(4), 567–589. https://doi.org/10.1080/13602380903322957
Tuuli, M. M., & Rowlinson, S. (2009). Performance Consequences of Psychological Empowerment. Journal of Construction Engineering and Management, 135(12), 1334–1347. https://doi.org/10.1061/(asce)co.1943-7862.0000103
Van Tiem, D., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations. John Wiley & Sons.
Whelan-Berry, K. S., & Somerville, K. A. (2010). Linking change drivers and the organizational change process: A review and synthesis. Journal of Change Management, 10(2), 175-193. https://doi.org/10.1080/14697011003795651
Yan, J., & Hu, W. (2022). Environmentally specific transformational leadership and green product development performance: the role of a green HRM system. International Journal of Manpower, 43(3), 639–659. https://doi.org/10.1108/ijm-05-2020-0223
Yee, Y. M., Tan, C. L., Nasurdin, A. M., et al. (2020). Building a knowledge-intensive medical device industry: The effect of knowledge creation in R&D project performance. Jurnal Pengurusan (UKM Journal of Management), 58, 119–131. https://doi.org/10.17576/pengurusan-2020-58-10
Zhang, J., Raza, M., Khalid, R., et al. (2021). Impact of team knowledge management, problem solving competence, interpersonal conflicts, organizational trust on project performance, a mediating role of psychological capital. Annals of Operations Research, 326(S1), 41–42. https://doi.org/10.1007/s10479-021-04334-3
Zheng, J., Gu, Y., Xie, H., & Wu, G. (2023). Linking innovation, empowerment to facilitate project performance: A mediated moderation model. Journal of Engineering and Technology Management, 68, 101750. https://doi.org/10.1016/j.jengtecman.2023.101750
Zhu, L., & Cheung, S. O. (2022). Incentivizing Relationship Investment for Project Performance Improvement. Project Management Journal, 54(1), 70–87. https://doi.org/10.1177/87569728221132782
Copyright (c) 2024 Saba Riaz, Zeshan Ali Haider, Kashif Saleem
This work is licensed under a Creative Commons Attribution 4.0 International License.
