Mediating effect of job satisfaction on talent engagement and employees’ commitment in the Nigerian Civil Service

  • Aminu Abdulrahman Anas Department of Public Administration, Centre for Distance Learning and Continuing Education, University of Abuja, Federal Capital Territory, Abuja 902101, Nigeria
  • Ejikeme Emmanuel Isichei Department of Business Administration, University of Abuja, Federal Capital Territory, Abuja 902101, Nigeria
Ariticle ID: 3405
131 Views, 55 PDF Downloads
Keywords: job satisfaction; talent; employees; commitment; Nigeria; civil service


The Nigerian Civil Service faces ongoing challenges in optimizing employee commitment, which is fundamental for efficient service delivery and societal progress. Hence, this paper focuses on the mediating effect of job satisfaction on talent engagement and employee commitment in the Nigerian Civil Service. The study adopted a quantitative approach, which allowed for a survey design to be adopted. A sample of 198 middle- and lower-level managers in the civil service was used. Questionnaires were used for data collection, and SmartPls 3.9 was used for data analysis. The result showed that talent engagement significantly predicts employee commitment and that job satisfaction is a good mediator in the relationship between talent engagement and employee commitment in the Nigerian Civil Service. The findings suggest that creating an engaged workforce through talent engagement can have a positive influence on employee commitment within the public sector, which can result in improved public services and contribute to overall societal development.


Ahmed, I. (2010). Effects of Motivational factors on Employees Job Satisfaction: A case study of University of the Punjab, Pakistan. International Journal of Business and Management, 5(3).

Almansour, M. Y. (2012). The relationship between job satisfaction and organization commitment among mangers in telecommunication companies in JORDAN. Ozean Journal of Applied Sciences, 5(2), 109–121.

Altinoz, M., Cakiroglu, D., & Cop, S. (2012). The Effect of Job Satisfaction of the Talented Employees on Organizational Commitment: A Field Research. Procedia—Social and Behavioral Sciences, 58, 322–330.

Armstrong, M. (2006). A Handbook of Human Resource Management Practice, 10th ed. Kogan Page Publishing.

Aruma, E. O. & Hanachor, M. E. (2017). Abraham Maslow’s Hierarchy of Needs and assessment of needs in Community Development. International Journal of Development and Economic Sustainability, 5(7), 15–27.

Ayandele, I. A., & Isichei, E. E. (2013). Performance management system and employee’s job commitment: An empirical study of selected listed companies in Nigeria. The International Journal of Management, 2(1), 1–13.

Aydogdu, S., & Asikgil, B. (2011). An empirical study of the relationship among job satisfaction, organizational commitment and turnover intention. International Review of Management and Marketing, 1(3), 43

Bakker, A. B. (2011). An Evidence-Based Model of Work Engagement. Current Directions in Psychological Science, 20(4), 265–269.

Benitez, J., Henseler, J., Castillo, A., & Schuberth, F. (2020). How to perform and report an impactful analysis using partial least squares: Guidelines for confirmatory and explanatory IS research. Information & Management, 57(2), 103168.

Bhattacharyya, D. K. (2015). Collegial talent management practices in Indian organizations. Journal of Case Research, 8(2), 1–16.

Boselie, P., & Thunnissen, M. (2017). Talent Management in the Public Sector. In: Collings, D. G., Mellahi, K., & Cascio, W. F. (editors). Oxford Handbooks Online. Oxford University Press.

Chen, C. F. (2006). Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: A note. Journal of Air Transport Management, 12(5), 274–276.

Demirel, Y., & Goc, K. (2013). The impact of organizational commitment on knowledge sharing. In: Proceedings of the 1st Annual International Interdisciplinary Conference, AIIC 2013; 24–26 April 2013; Azores Islands, Portugal. pp. 954–963.

Dickson, J., Kirkpatrick-Husk, K., Kendall, D., et al. (2013). Untangling Protégé Self-Reports of Mentoring Functions. Journal of Career Development, 41(4), 263–281.

Dirani, K. M., & Kuchinke, K. P. (2011). Job satisfaction and organizational commitment: validating the Arabic satisfaction and commitment questionnaire (ASCQ), testing the correlations, and investigating the effects of demographic variables in the Lebanese banking sector. The International Journal of Human Resource Management, 22(5), 1180–1202.

Febriansyah, H. (2010). Endorsing employee engagement through human capital approach. An empirical research. In: Proceedings of the 11th International Conference; 24–27 November 2010; Ankara, Turkey. pp. 969–978.

Feinstein, A. H., & Vondrasek, D. (2001). A Study of Relationships between Job Satisfaction and Organizational Commitment among Restaurant Employees. Journal of Hospitality, Tourism, and Leisure Science, 1(4), 1–20.

Friday, E. O., & Sunday, M. (2019). Talent Management and Workers’ Commitment. SEISENSE Journal of Management, 2(3), 1–15.

Ishaq, R. M. (2013). Civil Service and the Challenge of Productivity in Nigeria. International Letters of Social and Humanistic Sciences, 14, 37–44.

Ivancevich, J. M. (2010). Human Resource Management, 11th ed. McMcGraw-Hill Irwin.

Jakubik, M. (2016). Talent engagement framework as a journey to performance, Review of innovation and competitiveness, 2(3), 101–122.

Kaleem, M. (2019). The Influence of Talent Management on Performance of Employee in Public Sector Institutions of the UAE. Public Administration Research, 8(2), 8.

Kaliprasad, M. (2006). The human factor 1: Attracting, retaining, and motivating capable people. Cost Engineering, 48(6), 20–26.

Kehinde, J. (2012). Talent Management: Effect on Organization Performances. Journal of Management Research, 4(2).

Kim, W. H., Ra, Y. A., Park, J. G., & Kwon, B. (2017). Role of burnout on job level, job satisfaction, and task performance. Leadership & Organization Development Journal, 38(5), 630–645.

Kravariti, F., & Johnston, K. (2019). Talent management: a critical literature review and research agenda for public sector human resource management. Public Management Review, 22(1), 75–95.

Levinson, E. (2007). Developing High Employee Engagement Makes Good Business Sense. Available online: (accessed on 14 April 2022).

Lockwood, N. R. (2007). Leveraging Employee Engagement for Competitive Advantage: HR’s Strategic Role, SHRM Research, 15(9), 603–634.

Luthans, F. (2011). Organizational Behavior, 12th ed. McGraw-Hill, Inc.

Lyria, R. K., Namusonge, G. S., & Karanja, K. (2017). The effect of talent attraction on organizational performance of firms listed in the Nairobi Securities Exchange, Journal of Human Resource and Leadership, 1(3), 18–30.

Madi, M., Abu-Jarad, I., & Alqahtani, A. H. (2012). Employees’ Perception and Organizational Commitment: A Study on the Banking Sector in Gaza, Palestine. International Journal of Business and Social Science, 3(16).

Mahmood, A., Akhtar, M. N., Talat, U., et al. (2019). Specific HR practices and employee commitment: the mediating role of job satisfaction. Employee Relations: The International Journal, 41(3), 420–435.

Malik, M. S., & Kanwal, M. (2016). Impacts of Organizational Knowledge Sharing Practices on Employees’ Job Satisfaction: Mediating Roles of Learning Commitment and Interpersonal Adaptability. Journal of Workplace Learning, 30(1), 2–17.

Marrelli, A. F. (2011). Employee engagement and performance management in the federal sector. Performance Improvement, 50(5), 5–13.

Maslow, A. (1943). A theory of human motivation. Psychological Review, 50(4), 370–396.

Maslow, A. H. (1954). Motivation and personality, 1st ed. Harper.

Men, L. R. (2015). Employee engagement in relation to employee–organization relationships and internal reputation: Effects of leadership communication. Journal of Public Relations, 9, 1942–4604.

Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.

Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538–551.

Mishra, P. K. (2013). Job Satisfaction. IOSR Journal of Humanities and Social Science, 14(5), 45–54.

Mohammd, A., Rand, A., & Ra’ed, M. (2019). Factors that affect Employees Job Satisfaction and Performance to Increase Customers’ Satisfactions. Journal of Human Resources Management Research, 2(9), 354277.

Ogohi, D. C. (2019). Analysis of the Performance of Public Enterprises in Nigeria, European Journal of Business and Management, 6(25), 24–32.

Oladapo, V. (2014). Impact of Talent Management on Retention. Journal of Business Studies Quarterly; 5(3), 19–36.

Omisore, B. O., & Okofu, B. I. (2014). Staff recruitment and selection process in the Nigerian public service: What is to be done? International Journal of Human Resource Studies 4(3), 280–293.

Onah, F. O. (2015). Human Resource Management, 4th ed. John Jacob’s Classic Publisher Ltd.

Osaro, C. (2016). Talent Attraction and Employee Retention in Oil Firms in Rivers State, International Journal of Novel Research in Humanity and Social Sciences, 3(2), 75–84.

Osawe, C. O. (2015). Nigerian public service performance in a dysfunctional ecology: Issues, challenges and the way forward, Review of Public Administration and Management, 3(7), 45–57.

Pallant, J. (2011). SPSS survival manual: A step by step guide to data analysis using SPSS. Open University Press/McGraw-Hill.

Poocharoen, O., & Lee, C. (2013). Talent Management in the Public Sector: A comparative study of Singapore, Malaysia, and Thailand. Public Management Review, 15(8), 1185–1207.

Price, J. L. (1977). The Study of Turnover. Iowa State Press.

Ramalho Luz, C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2018). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84–101.

Rameshkumar, M. (2020). Employee engagement as an antecedent of organizational commitment – A study on Indian seafaring officers. The Asian Journal of Shipping and Logistics, 36(3), 105–112.

Ramsay, C. S., & Finney, M. I. (2006). Employee engagement at Intuit. Mountain View, CA: Intuit Inc.

Richter, M., Wright, R. A., Brinkmann, K., & Gendolla, G. H. E. (2017). Motivation—Psychology. Oxford Bibliographies Online.

Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619.

Salimath, M. G., & Kavitha, B. R. (2019). Research on Employees Engagement. ISBR Management Journal, 1(4).

Samwel, J. (2018). Effect of job satisfaction on employees’ commitment and organizational performance: study of solar energy companies in lakezone regions, Tanzania. International Journal of Economics, Commerce and Management, 1(4). 2348–2386.

Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., & Najjemba Muganga, G. (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business & Management, 5(1), 1470891.

Statt, D. (2004). The Routledge Dictionary of Business Management, 3rd ed. Routledge Publishing.

Streukens, S., & Leroi-Werelds, S. (2016). Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results. European Management Journal, 34(6), 618–632.

Suharto, S., & Hendri, N. (2019). The Impact of Organizational Commitment on Job Performance. International Journal of Economics and Business Administration, 7(2), 189–206.

Valaei, N., & Rezaei, S. (2016). Job satisfaction and organizational commitment. Management Research Review, 39(12), 1663–1694.

Vance, R. J. (2006). Employee Engagement and Commitment: A guide to understanding, measuring and increasing engagement in your organization. Available online: (accessed on 5 February 2024).

How to Cite
Anas, A. A., & Isichei, E. E. (2024). Mediating effect of job satisfaction on talent engagement and employees’ commitment in the Nigerian Civil Service. Human Resources Management and Services, 6(3), 3405.