Employability skills as perceived by hotel employees: An overview

Salla Vijay Kumar

doi:10.18282/hrms.v6i1.3385

Salla Vijay Kumar Institute of Hotel Management Ahmedabad, Gandhinagar 382426, India

Article ID: 3385

288 Views, 119 PDF Downloads

DOI: https://doi.org/10.18282/hrms.v6i1.3385

Keywords: recruitment; selection; service quality; human resource; employees

Abstract

Background: The hotel industry is labor-intensive. Both technical and behavioral aspects of quality are considered to ensure service quality and customer satisfaction among the internal and external customers as a whole, creating a competitive advantage. Significance: Recruiting and selecting the right people is paramount to the success of the hospitality industry in the sense that the best delivery will be enhanced if proper procedures are used and the right people are selected who can handle their tasks to the best satisfaction of the customer. Method: The goal of the research was to explore the recruiting and selection practices/methods used in the hotel industry, as well as their employability. The study aims to explore the differences in the mix of recruitment and selection methods implemented in 4- and 5-star and different category hotels. As an enterprise, HRD comprises change, learning, and performance. Results: Based on the findings, it is imperative to invest in human resources as a capital asset to boost staff entities in terms of knowledge and capabilities, thereby contributing to better service quality and enhanced customer satisfaction. This would help fulfil the organizations’ objectives. Conclusion: The study concludes that the selected candidates are being analyzed properly and effectively. It is very important to note that the results of this study cannot be generalized as it deals with a restricted clientele, and this could only add on variables and instances to form a common standpoint for the other hotel managers.

Author Biography

Salla Vijay Kumar, Institute of Hotel Management Ahmedabad, Gandhinagar 382426, India

Dr. Salla Vijay Kumar, became associated with IHMA in the year 1993 - 1996 Alumni and currently he works as Senior Lecturer – Institute of Hotel Management, Ahmedabad since 2002. He is a recipient of National Award for Excellence in Hospitality Education (2008-09) from Ministry of Tourism, Govt. of India and other Excellence Awards from other Organizations. He brings crisp industry experience and a track record of success in hospitality education and research, to groom global clients for hospitality and allied markets. He has proven to be a crucial Learning Facilitator who is primarily involved and contributing to upgrade and implement teaching and learning methodology, qualified from Ecole Hotelier de Lausanne Switzerland to be the Founder Master Trainer for Certified Learning Facilitators Program for NCHMCT - HQ.

His primary responsibility is to establish student centric targets to meet the industry’s requirements. He comes with a wide experience of national and international operations and academic expertise and understands the technological need of befitting the hospitality industry. He is also responsible for developing strategic plans based on institute’s goals that will promote knowledge sharing through Students Exchange Programs, Seminars, Webinars, Institute-Industry Interface and Industrial Research Exposure for the students’. He believes in giving back to the society through his parent organization by promoting opportunities for newer, innovative and best practices. He holds a Ph.D. in Management.

In the initial days after graduating he had provided his services at Holiday Inn & Cama Park Plaza, Ahmedabad. Further, international industry exposure at Bahrain - Hotel Baisan International & Baisan Institute of Hospitality Management. He is a subject/ resource expert and a representative for more than a dozen other organizations in India, including editorial team member and reviewer – books, research papers and Ph.D. Thesis.

He has represented Management Development Program at Singapore, Indonesia (Cornell-Nanyang Institute of Hospitality Management) and Malaysia. His classes have been telecasted live on TV - EduSat at EMPC, IGNOU. His core areas are Food Production, Research, HR and various academic and administrative portfolios.

Dr. Salla is an avid writer with more than 450 academic articles through various disciplines (hospitality and non-hospitality) at national and international level – research journals, conferences, student supervised research works, newspapers, online/magazines, authored papers and books, chapters of edited books etc.

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