An Empirical Study on Student Satisfaction for Library Service at Guizhou University of Finance and Economics
Abstract
Many colleges and universities often have not paid too much attention to library construction, especially students’ satisfaction, which seriously affects the development of libraries. Therefore, the construction and development of university libraries should be student-centered to improve student satisfaction in the new development period, promote student satisfaction, and strengthen the structure of university libraries. Based on the research objectives of exploring the library service in the new digital era, analyzing the influencing factors of student usage satisfaction, and policy suggestions, there were five independent variables of collection resources, features services for student readers, digital services, professional level of librarian, and overall environment and infrastructure set to test their relationship to student satisfaction.References
["[1] Rafols, I. et al. (2010). Science overlay maps: A new tool for research policy and library management. Journal of the American Society for Information Science and Technology. Vol 61 Issue 9, p.1871-1887.","[2] Choshaly, S. and Miraolghasemi, M. (2018). Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia. Library Management, Vol 40 No 3/4, p.240-250.","[3] Xu, F. and Du, J. (2018). Factors influencing usersu2019 satisfaction and loyalty to digital libraries in Chinese universities. Computers in Human Behavior. Vol 83, p. 64-72.","[4] Li S. et al. (2019). Research on the application of information technology of Big Data in Chinese digital library. Library Management. Vol 40 No 8/9, p.518-531. ","[5] Alnawas, I. and Hemsley-Brown, J. (2018). The differential effect of cognitive and emotional elements of experience quality on the customer-service provideru2019s relationship. International Journal of Retail & Distribution Management. Vol 46 No 2, p.125-147.","[6] Cristobal, A. (2018). Expectations on Library Services, Library Quality (LibQual) Dimension and Library Customer Satisfaction: Relationship to Customer Loyalty. Library Philosophy and Practice. Vol 27, p.23-31."]
Authors contributing to this journal agree to publish their articles under the Creative Commons Attribution-Noncommercial 4.0 International License, allowing third parties to share their work (copy, distribute, transmit) and to adapt it, under the condition that the authors are given credit, that the work is not used for commercial purposes, and that in the event of reuse or distribution, the terms of this license are made clear. With this license, the authors hold the copyright without restrictions and are allowed to retain publishing rights without restrictions as long as this journal is the original publisher of the articles.
