The Development of Service Design in the Medical and Health Industry
Abstract
With economic development and social progress, medical and health design has received more and more attention and has become a national health and safety issue. Today, people are no longer limited to “seeking medical treatmentâ€, but when they are healthy. “Preventing diseaseâ€, seeking a better quality of life through medical means, as a result of which medical products and services are more closely linked to people’s lives, and China’s medical and health industry has ushered in a historic opportunity for rapid development. The current medical services have some drawbacks, so the methodology provided by the service design concept can guide how to better serve the medical field, aiming to provide solutions based on the service design concept, and then meet the expectations of patients for the medical service experience.References
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